Terms and conditions of use

We kindly ask you to read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://thebearfamily.dk website (the "Service") operated by The Bear Family dk ("us", "we", or "our")

The Bear Family dk,
CVR no. 37700878
19 Ungarnsgade
2300 Copenhagen S,
Tel: +45 2621 30 25
E-mail: hello@thebearfamily.dk

By using http://thebearfamily.dk and/or placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

The inclusion of any products or services on www.stories.com at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time.

We reserve the right to amend these Terms from time to time without prior notice to you. The version of the Terms that will apply to your order will be those on http://thebearfamily.dk at the time you place your order.


The prices displayed at http://thebearfamily.dk include the statutory Value Added Tax but do not include a delivery charge. If the VAT rate applicable on the date of the order is changed after the order has been made, the change will be reflected in the price of items without you being notified.

The delivery charge for each order will be the same, regardless of the size or weight of your order. The cost for each delivery method is clearly indicated during the check-out process. If we are unable to deliver your order in full and have to make more than one delivery, there will not be an additional charge for any subsequent deliveries.

Standard delivery charge is 50 DKK


Denmark (excl. Faroe Island and Greenland)

Germany (excl. Island Helgoland, and area of Busingen)



Spain (excl. Canary Islands, Ceuta and Melilla)


The Netherlands (excl. Aruba and the relevant territories of the (Dutch) Antilles)

United Kingdom (excl. Isle of Man, Jersey and Guernsey)

If you want to be delivered in another country please contact us


Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation. 

If for any reason we are unable to fulfill your order, we will let you know at the earliest opportunity. If we have already received payment for such order, we will attempt to refund the applicable amount using the same method used to make the payment. If, for any reason, alternative arrangements are necessary, a the bear family dk representative will contact you to settle the refund.


The Bear Family dk exercises the utmost diligence in accepting and processing orders. As soon as we received your order we will forward it to the brand you bought from. As a market place,The Bear Family dk doesn't process the order itself. The brand will process the order and will endeavour to deliver your order to a residential address, post office or pick-up point location. Please note that we only ship to home or office addresses and not to P.O. box addresses.

The Bear Family dk will endeavours through the brands to dispatch orders in the fastest possible time and in the order in which they are placed. We ask our brands we distribute to aim to deliver within 3 to 7 working days following confirmation of an order, unless otherwise agreed and in accordance with your selected delivery option. Though we aim to deliver within the communicated time frame, delivery may take longer due to unexpected events. In the unlikely event the delivery time exceeds 30 days, you may cancel your order.

Before you place your order, you will be informed of the expected delivery details. Once you have placed your order, if you have supplied us with your email address, you will receive an email confirmation with your expected delivery details. 

If your order does not arrive by the scheduled date, please contact The Bear Family dk Customer Service. 


You may cancel or return your order from the date you place the order until 14 days after receipt of the ordered items. If you have been charged for the items, you will receive a refund which will include The Bear Family dk standard delivery costs and exclude the cost of the return of the items to The Bear Family dk, should such return cost have been generated. Return cost stays at your charge.
Should you choose to keep certain items and only partially cancel your order, the delivery cost will not be refunded. 

If you wish to cancel or return your order, please provide us with notice in writing either by post, preferably via email to The Bear Family dk. We will provide a refund attempting to use the same method used to make the payment (or,if the items have not yet been paid for, reflect the return of the items in your account balance) as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. Another payment method may be used for the refund, provided that you consent to such change; in any case this will not generate any additional charges.

If the item you have received is defective, please notify The Bear Family dk promptly and return the item in accordance with section 6 (Returns) below. The Bear Family dk will, for any products deemed defective, provide a full refund. The provisions set forth herein do not limit any applicable statutory rights.


The Bear Family dk guarantees a full refund or if you prefer, to replace any returned items in accordance with section 5 (Withdrawal of Order), provided that all items are returned in the same condition they were in upon your receipt. This means the items should not have been damaged, soiled, washed, altered or worn (other than to try the item on) and that any labels or tags should be intact.
All shoes should be tried on a carpeted surface before wear. Shoes should always be returned in the same box they were delivered, and the shoe box must be protected and put inside a solid cardboard box, preferably the original packaging. Shoes returned without the box may not be fully refunded.

If you choose to return a product the cost of return stays at your charge. To limit the cost you can return the product by post at our office in Denmark.If you the product received is defected or is not the correct. We will refund you the cost of return according the receipt you will send us by email. Please remember to email before sending the return postage to be sure the order is accepted as defected or incorrect.Please remember that financial responsibility for the return is yours until it reaches us.

All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund. For faulty items The Bear Family dk will make a full refund to you as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the items. 

You are liable for damage to the garments until we receive them at our warehouse, so in case of a dispute, we recommend that you keep the collection point receipt as proof of postage.

Return address:

The Bear Family dk

19 Ungarnsgade

2300 Copenhagen



You can pay for your goods in various ways as set out below.


When paying by PayPal, The Bear Family dk reserves the right to check the validity of the PayPal account, that there is enough funds to cover the purchase sum, and validate the billing address details of the purchaser. The Bear Family dk reserves the right to deny any purchase. The currency used is Danish Krones (DKK).

Please note that we do not accept cash or cheques.


Nothing in these Terms shall exclude or limit The Bear Family dk's liability with regard to any matter for which it would be unlawful for us to limit or exclude our liability.

The Bear Family dk accepts liability for death or personal injury caused by our negligence or that of our employees and agents. We do not seek to exclude liability for fraudulent misrepresentation by us or our employees or agents. If we breach these Terms, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. 

The Bear Family dk is not responsible for indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of our other obligations under these Terms where such failure is due to an event that is beyond our reasonable control, which includes but is not limited to fire, flood, storm, riot, civil disturbance, war, nuclear accident and terrorist activity.

Our maximum liability to you for any loss or damage arising in connection with your order on www.thebearfamily.dk shall be limited to the total price of your order.


We make all reasonable efforts to accurately display the attributes of our products, including composition and colours. The colour you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colours. 


If there are defects in the goods you have purchased, The Bear Family dk abides by all statutory guarantee regulations. If you have a complaint regarding obvious material or manufacturing faults in goods that we have supplied, including damage incurred in transit, please let us know by emailing us and returning the goods to us without delay.


If any part of these Terms is disallowed or found to be ineffective by any court or regulator, the other Terms shall continue to apply.


All intellectual property rights, such as trademarks and copyrights at www.theBearFamily.dk remain with The Bear Family dk and its subsidiaries or licensors. Any use of www.theBearFamily.dk or its contents, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of The Bear Family dk.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Denmark, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

Contact Us

If you have any questions about these Terms, please contact us.